Q. What is Internet Banking?
A. Internet banking is a real-time solution that allows you to access and transact on your accounts 24 hours a day, 7 days a week. Please refer to the functionality link on our internet banking page.
Q. What do I need to make use of this service and how does it work?
A. All you need is a personal computer that is connected to the Internet, any browser of your choice i.e. Microsoft® Internet Explorer.
Q. How do I sign-up for Internet banking?
A. If you already are a customer of Stanbic IBTC you can complete the self service application form by accessing and printing the registration and application form link on the internet banking page. The completed form can be submitted to any of our branches or scanned and e-mailed to customercarenigeria@stanbic.com.
Q. I'm already registered for Internet banking. How do I sign-on?
A. As long as you have an Internet connection, simply open your browser and log on to StanbicIBTC website and click on the Internet banking. Enter your user id and password as requested and you will be allowed access to your accounts.
Q. What is a one-time password (OTP)?
A. It is a single, unique and time-sensitive password used as added security on internet banking. The password does not replace your user ID and logon password. The one-time password will be sent to you via SMS.
Q. How does OTP work?
A. Your password will be sent to your cell phone whenever you perform transactions that require an OTP. The system will prompt you to enter your password after which you will be able to continue with your transaction.
Q. Which transactions require me to use an OTP?
A. Adding company and private beneficiaries
Amending company and private beneficiaries
Changing your cell phone number
Q. Do I need a different OTP for multiple transactions?
A.A single one-time password can be used to load or amend various beneficiaries during one internet banking session. However when you also try to change your cell phone number a different one time password will be submitted to you.
Q. How will you send my OTP to me?
A. Your OTP will be sent to your cell phone via SMS.
Q. Can I use an OTP a second time?
A.No, it is only valid for one Internet banking session so once you have used your OTP for an Internet banking session, you cannot use it again.
Q. Can the original password be resent to me?
A. No, whenever you perform a transaction requiring an OTP, a new password will be sent to you.
Q. How long is the password valid for?
A. It is valid for:
- One Internet banking session only.
- Fifteen minutes from the time you receive it.
Q. How secure is StanbicIBTC Internet Banking?
A. The latest electronic encryption technology ensures the secure transfer of information over the Internet. Our internet banking service is safe. Because your account security is important to us, we have built safety measures into StanbicIBTC website which reflect the importance of this issue. You'll be allowed to change your own password, and all information sent and received is encrypted.
Q. Does StanbicIBTC charge to use the Internet Banking service?
A. Yes, a monthly subscription fee of N200 applies as well a fee of N50 per transaction for any third party payments. There is also a NEFT charge of 0.1% of the value of the transaction applicable for a payment to a person/company with an account at another bank within Nigeria (Not StanbicIBTC).
Q. I am having problems accessing the Internet Banking application. What could be the problem?
A. Be sure you are connected to the Internet and you are currently logged on to the Internet banking application. If you are on a dial-up connection, viewing statements may be very slow due to the poor Internet connection. However, we encourage you to have patience and maybe click the refresh button if it takes too long to get access. The page would only work using an internet explorer browser.
Q. What if I forget my User id and Password?
A. If you forget your customer access user id and password, you should either visit your nearest StanbicIBTC branch to request for the resetting of your user id and password or you can print the application form from the “registration and application” link on our internet banking page. The latter should be completed, signed, scanned and e-mailed to customercarenigeria@stanbic.com.
Q. Can I view all my accounts via the Internet, including my accounts at other branches of StanbicIBTC?
A. Yes, you can view all your various accounts. Our internet banking package enables you to view your accounts irrespective of the branch where the account is domiciled.
Q. How secure is my transaction?
A. The safety and confidentiality of customers’ personal information and transactions are our top priority. The security system makes use of the latest in technologies, standards and business practices to guarantee customer account security.
Q. How often can I transfer funds?
A. You can transfer funds 24 hours a day, seven days a week up to the maximum limit specified as at when you were applying for our internet banking service.
Q. How long does it take for third party payments to reflect on the receivers account?
A. When payments are processed to clients within StanbicIBTC it will reflect instantaneously on the receivers account and for payments to third party banks within Nigeria it will take between 24 and 48 hours to reflect.
Q. Can I transfer funds internationally through Internet banking?
A. No, this is not allowed as per Central Bank of Nigeria regulations.
Q. What do I type into the “Transaction Description Box” when doing an inter account transfer?
A. This is an optional field and for your personal use. You can enter any descriptive word or sentence that helps you identify and remember the transaction you carried out. 24 characters can be used for this purpose.
Q. What if I have another question?
A. Kindly e-mail us at customercarenigeria@stanbic.com or call our customer care helpline on +234-1-2709676 OR 0700 CALL STANBIC (0700 2255 7826242) |
