Frequently Asked Questions-E-channels
Get more information about our E-channels options such as *909#, Mobile App, Internet Banking
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SMS Banking
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@Ease Wallet
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Debit and Credit Cards
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Mobile App and Internet Banking
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USSD
The short codes for SMS Banking are as listed below:
S/N |
Service |
Command |
1 |
Balance Inquiry |
Send ‘Balance Account Number’ to 30909 e.g. ‘Balance 9200612123’ |
2 |
Block Account |
Send ‘BlockAccount AccountNumber’ to 30909 e.g. ‘BlockAccount 9200612123’ |
3 |
Block Card |
Send ‘BlockCard AccountNumber’ to 30909 e.g. ‘BlockCard 9200612123’ |
4 |
Enquiry |
Send ‘Contact’ to 30909 |
5 |
Feedback |
Send ‘FB’ to 30909 |
6 |
My Branch |
Send ‘MyBranch AccountNumber’ to 30909 e.g ‘MyBranch 9200612123 |
7 |
To quit any request/function (except the BlockAccount and BlockCard services) |
Send ‘Quit (BVN, Balance, Help, etc.)” to 30909 e.g. ‘Quit BVN’ to 30909 |
8 |
Register SOS (To register an alternate number) |
Send ‘RegisterSOS 23480XXXXXXX’ to 30909 |
9 |
Statement |
Send ‘Statement AccountNumber StartMonth StartYear EndMonth EndYear’ to 30909 e.g ‘Statement 9200612123 01 2017 03 2017” |
10 |
Stop Cheque |
Send “StopCheque ChequeNumber AccoutNumber” to 30909 |
11 |
Help |
Send ‘Help’ to 30909 |
You can onboard for SMS Banking through any of USSD or Mobile App. Simply follow the steps below:
Mobile App:
- Log on the Stanbic IBTC Mobile App and select 3S
- Select your preferred mandate, for example: TRANSFER MANDATE or PAYMENT MANDATE
- Enter beneficiary's account number nad click on the beneficiary's bank
- Enter an alias for the beneficiary. For example: Mummy, DSTV etc.
- Enter the default transaction narration
- Select the account number to be debited
- Enter your four-digit PIN to authorise the mandate
USSD:
Dial *909*30*909# from your registered phone number and follow the prompt
You can log failed transaction on @ease wallet through the mobile app by following the steps below:
- Log into the @ease wallet on the mobile App
- Click on "More"
- Select "user feedback and follow the prompt
You can reset your @ease wallet through the Mobile App or USSD.
USSD:
- Dial *909*9#
- Select 6 Other services
- Select 4 Reset PIN
Mobile App:
- Launch the Stanbic IBTCMobile App
- Click on login on the .@ease module, then select "Forgot PIN'
- Enter your new PIN and submit
You can open an @ease wallet through the USSD or Mobile App.
USSD:
- Dial *909*9#
- Select 7 for 'open account' and follow the prompt
Mobile App:
- Download the Stanbic IBTC mobile App
- Click on login on the @ease module, then select "create an .@ease account" and follow the prompt
You can request for a new debit card through:
- USSD
- Dial *909#
- Select 9
- Next, Select 1 My bank
- Select 5 service request
- Select 4 debit card request and follow the prompt
Mobile banking
- Click on profile
- Search for card management
- Click on request for a new card\
- Enter preferred name on debit card
- Select account to debit
- Select pickup branch
- Enter transaction PIN and Submit
ATM: $1,000
WEb: $3,500
PoS: $6,500
- Log into the mobile app
- Select profile
- Select 'Retrieve Debit Card PIN'
- Select preferred account and follow prompt
- Log into the mobile app
- Select profile
- Select Hotlist card
- Select preferred account and follow prompt
You can increase your tranaction limit by:
- Log into the mobile banking App
- Click on profile
- Select manage transaction limit
- Select the preferred limit
- Select either PIN or Token
- Enter your transaction PIN and submit
You can change your PIN by :
- Log into the mobile app
- Select profile
- Select Reset Transaction PIN under Security
- Select preferred account and follow prompt
You can make card less withdrawals on an ATM using our Paycode services by following the steps below:
- Log in to the @ease wallet through the Mobile App or USSD – *909#
- Select ‘Withdraw Money’ and choose ‘ATM’ as the withdrawal channel
- Enter the amount to withdraw followed by a withdrawal 4-digit PIN to authorize the transaction
- The customer’s @ease wallet will thereafter be debited with the specified amount and fees while an 8 to 12-digit Paycode will be sent via SMS
- To withdraw cash from an ATM using the Paycode, press any of the side buttons on a Paycode-enabled ATM to initiate a cardless transaction
- Select ‘Paycode Cashout’ or ‘Quickteller Cashout’
- Enter the generated 8 to 12-digit paycode
- Enter the withdrawal amount for confirmation and the 4-digit PIN for authorisation
You can reset your mobile app or Internet Banking password via Quick Services, Mobile App or Internet Banking.
Mobile App and Internet Banking:
- Open your mobile app or Internet Banking
- Select forgot password on the log in page
- Enter Internet Banking ID or Account number and account number linked to the card and follow the prompts
Quick Services:
Click here to reset your Internet Banking or Mobile App password.
- Log into the mobile app or Internet Banking
- Select preferred account to display account balance
You can register for Internet Banking on the mobile app and Quick Services.
Mobile App:
- Download the Stanbic IBTC mobile app,
- Login to the "My Bank" module
- Select 'New here'
- Register for online banking
- Follow the prompt
Quick Services:
- Log on to your mobile app or internet Banking ,
- Click on request for statement,
- Enter duration
- Submit Request
- Dial *909#
- Select 9 for others
- Select 1 for My Bank and follow the prompts
- Dial *909#
- Select 9 for others
- Select 1 or My Bank
- Select 1 for account balance and follow prompt
You can also dial *909*1*1#
You can request for your statement of account on USSD by following the steps below:
- Dial *909#
- Select 9 for 'Others'
- Select 2 for 'Request Statement' and follow the prompt
The short codes are as listed below:
- *909*1# Transfer funds
- *909*1*1# Account balance
- *909*8# Data top up
- *909*44# EZ Cash
- *909*9# - @ease wallet
- *909*30*909# - 3S Banking