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Frequently Asked Questions-E-channels

Get more information about our E-channels options such as *909#, Mobile App, Internet Banking

  • SMS Banking
  • @Ease Wallet
  • Debit and Credit Cards
  • Mobile App and Internet Banking
  • USSD
What are the short codes for SMS Banking?

The short codes for SMS Banking are as listed below:

S/N

Service

Command

1

Balance Inquiry

Send ‘Balance Account Number’ to 30909 e.g. ‘Balance 9200612123’

2

Block Account

Send ‘BlockAccount AccountNumber’ to 30909 e.g. ‘BlockAccount 9200612123’

3

Block Card

Send ‘BlockCard AccountNumber’ to 30909 e.g. ‘BlockCard 9200612123’

4

Enquiry

Send ‘Contact’ to 30909

5

Feedback

Send ‘FB’ to 30909

6

My Branch

Send ‘MyBranch AccountNumber’ to 30909 e.g ‘MyBranch 9200612123

7

To quit any request/function (except the BlockAccount and BlockCard services)

Send ‘Quit (BVN, Balance, Help, etc.)” to 30909 e.g. ‘Quit BVN’ to 30909

8

Register SOS (To register an alternate number)

Send ‘RegisterSOS 23480XXXXXXX’ to 30909

9

Statement

Send ‘Statement AccountNumber StartMonth StartYear EndMonth EndYear’ to 30909 e.g ‘Statement 9200612123 01 2017 03 2017”

10

Stop Cheque

Send “StopCheque ChequeNumber AccoutNumber” to 30909

11

Help

Send ‘Help’ to 30909

 

Click here to learn more about SMS Banking >

How do i create a profile on SMS Banking?

You can onboard for SMS Banking through any of  USSD  or Mobile App. Simply follow the steps below:

Mobile App:

  • Log on the Stanbic IBTC Mobile App and select 3S
  • Select your preferred mandate, for example: TRANSFER MANDATE or PAYMENT MANDATE
  • Enter beneficiary's account number nad click on the beneficiary's bank
  • Enter an alias for the beneficiary. For example: Mummy, DSTV etc.
  • Enter the default transaction narration
  • Select the account number to be debited
  • Enter your four-digit PIN to authorise the mandate

USSD:

Dial *909*30*909# from your registered phone number and follow the prompt

 

How do I log a failed transaction on @ease wallet?

You can log failed transaction on @ease wallet through the mobile app by following the steps below:

  • Log into the @ease wallet on the mobile App
  • Click on "More"
  • Select "user feedback and follow the prompt
How do I reset my @ease wallet?

You can reset your @ease wallet through the Mobile App or USSD.

USSD:

  • Dial *909​*9#
  • Select 6 Other services
  • Select 4 Reset PIN


Mobile App:

  • Launch the Stanbic IBTCMobile  App
  • Click on login on the .@ease module, then select "Forgot PIN'
  • Enter your new PIN and submit
How do i open an @ease wallet?

You can open an @ease wallet through the USSD or Mobile App.

USSD:

  • Dial *909​*9#
  • Select 7  for 'open account'  and follow the prompt


Mobile App:  

  • Download the Stanbic IBTC mobile  App
  • Click on login on the @ease module, then select "create an .@ease account" and follow the prompt

Click here to learn more about @ease wallet >

How do i request for a new Credit Card?
  •  Click here to request for a new credit card >
How do i request for a new debit card?

You can request for a new debit card through:

  • USSD
  • Dial *909#
  • Select 9
  • Next, Select 1 My bank
  • Select 5 service request
  • Select 4 debit card request and follow the prompt

Mobile banking

  • Click on profile
  • Search for card management
  • Click on request for a new card\
  • Enter preferred name on debit card
  • Select account to debit
  • Select pickup branch
  • Enter transaction PIN and Submit
What are the daily transaction limits on my USD Debit Card?
The daily limit on the USD debit card are as follows:
ATM: $1,000
WEb: $3,500
PoS: $6,500
 
What is the spend limit on the NGN debit card for international transactions?
The spend limit for the debit card is $100 monthly. This limit can be used across the POS, Web and ATM.
How do I retrieve my PIN?
  • Log into the mobile app
  • Select profile
  • Select 'Retrieve Debit Card PIN'
  • Select preferred account and follow prompt
How do i deactivate my Debit Card?
  • Log into the mobile app
  • Select profile
  • Select Hotlist card
  • Select preferred account and follow prompt
Can I use my Naira Credit Card for international transactions?
No, the NGN credit card is not eligible for international transactions.
How to increase transaction limit on mobile app

You can increase your tranaction limit by: 

  • Log into the mobile banking App
  • Click on profile
  • Select manage transaction limit
  • Select the preferred limit
  • Select either PIN or Token 
  • Enter your transaction PIN and submit
How to change Transaction PIN

You can change your PIN by :

  • Log into the mobile app
  • Select profile
  • Select Reset Transaction PIN under Security
  • Select preferred account and follow prompt
How to make card less withdrawals

You can make card less withdrawals on an ATM using our Paycode services by following the steps below:

  • Log in to the @ease wallet through the Mobile App or USSD – *909#
  • Select ‘Withdraw Money’ and choose ‘ATM’ as the withdrawal channel 
  • Enter the amount to withdraw followed by a withdrawal 4-digit PIN to authorize the transaction
  • The customer’s @ease wallet will thereafter be debited with the specified amount and fees while an 8 to 12-digit Paycode will be sent via SMS
  • To withdraw cash from an ATM using the Paycode,  press any of the side buttons on a Paycode-enabled ATM to initiate a cardless transaction
  • Select ‘Paycode Cashout’ or ‘Quickteller Cashout’ 
  • Enter the generated 8 to 12-digit paycode 
  • Enter the withdrawal amount for confirmation and the 4-digit PIN for authorisation
How do I reset my Mobile App or Internet Banking password?

You can reset your mobile app or Internet Banking password via Quick Services, Mobile App or Internet Banking.

Mobile App and Internet Banking:

  • Open your mobile app or Internet Banking
  • Select forgot password on the log in page
  •  Enter Internet Banking ID or Account number and account number linked to the card and follow the  prompts

Quick Services:

Click here to reset your Internet Banking or Mobile App password.

How do i check my account balance?
  • Log into the mobile app or Internet Banking
  • Select preferred account to display account balance
How do i register for Internet Banking?

You can register for Internet Banking on the mobile app and Quick Services.

Mobile App:

  • Download the Stanbic IBTC mobile  app,
  • Login to the "My Bank" module
  • Select 'New here'
  • Register for online banking
  • Follow the  prompt

Quick Services:

How do i request for my account statement?

 

  • Log on to your mobile app or internet Banking ,
  • Click on request for statement,
  • Enter duration
  • Submit Request
How do I open a savings account?
  • Dial *909#
  • Select 9 for others
  • Select 1 for  My Bank and follow the prompts
How do I check my account balance?
  • Dial *909#
  • Select 9 for others
  • Select 1 or My Bank
  • Select 1 for account balance and follow prompt

You can also dial  *909*1*1#

How do I request for my account statement?

You can request for your statement of account on USSD by following the steps below:

  • Dial *909#
  • Select 9 for 'Others'
  • Select 2 for 'Request Statement' and follow the prompt

 

What are the USSD short codes?

The short codes are as listed below:

  • *909*1# Transfer funds
  • *909*1*1# Account balance
  • *909*8# Data top up
  • *909*44# EZ Cash
  • *909*9# - @ease wallet
  • *909*30*909# - 3S Banking