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Guidelines on management of dormant accounts, unclaimed balances, and other financial assets in banks and other financial institutions in Nigeria

In line with the CBN guidelines on Management of Dormant Account and Unclaimed Funds issued on 19 July 2024, eligible accounts are dormant accounts balances that have remained with the Bank for a period of ten (10) years and beyond. These eligible accounts include current, savings, term deposits in local currency, domiciliary accounts, deposits for shares and mutual investments, prepaid card accounts and wallets, government-owned accounts.

PROCEDURES TO RECLAIM UNCLAIMED BALANCES

The following are the procedures to reclaim unclaimed balances which were moved from eligible dormant accounts without transaction over 10 years:

i. The account owners/beneficial owners can access the list of unclaimed balances transferred to CBN on our website, the CBN website and/or newspaper publications.

ii. The account owner/beneficial owner shall visit any of our branches and complete an ‘Asset Reclaim Form’.

iii. The account owner/beneficial owner shall provide evidence of account ownership, valid means of identification, evidence of present place of residence, and affidavit on the accuracy of the information to reactivate the account.

Kindly reach out to our customer contact centre by calling 0700 909 9099 or 0201 422 2222. You can also send a mail to [email protected] or visit any Stanbic IBTC Bank branches for complaints.

You may escalate to the Consumer Protection Department, CBN when a complaint is not resolved within fifteen (15) working days.

Click here to view or download the  list of dormant accounts.