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@ease wallet

@ease wallet

Stanbic IBTC @ease wallet is an electronic wallet designed to meet the lifestyle needs of the informally served, under-banked and multi-banked using a unique combination of technology and Agent network.

Some of the benefits

Instant

Recharge on your mobile, get your airtime instantly

Alerts

You will receive an SMS as soon as your airtime is loaded

Anytime

24/7 access, recharge whenever you need to

Secure

Security is ensured with the use of your private Bank registered number
Things You Can Do with @ease wallet
  • Send and Receive Money
  • Withdraw Cash from any of our partner agent locations or any ATM
  • Get an instant Debit Card from any of our partner agent locations and link it to your wallet
  • Withdraw Cash without a Debit Card from an ATM or at an Agent location (cardless withdrawal)
  • Airtime purchase
  • Bill Payment
  • Open a wallet for friends and family

Get on the Stanbic IBTC @ease wallet today and enjoy banking with ease!

How to Open an @ease wallet account

Mobile APP

  • Download Stanbic IBTC @ease app from your App/ Google Playstore
  • Enter your Phone Number
  • Enter your First Name, Surname, Date of Birth and Gender
  • Enter Secret word
  • Enter referral code (optional)
  • An OTP is sent to your phone number to validate the number
  • Enter the OTP
  • Success! You will receive a welcome SMS
  • Your @ease wallet number is displayed (eg: 8012345678). On the same page, you will be prompted to set up a PIN and confirm
  • Fund your account and start enjoying banking @ease

 

USSD

  • Dial *909#
  • Select @ease wallet
  • Select Open Account
  • Enter your Surname
  • Enter your First Name and other Name
  • Enter your Date of Birth (YYYY-MM-DD)
  • Enter your Address
  • Enter your referral code (optional)
  • Enter Secret word
  • Success! You will receive a welcome SMS
  • Dial *909# again and select @ease wallet to create your PIN
  • Fund your wallet and start enjoying banking @ease
Frequently Asked Questions

Q: How can I open a Stanbic IBTC @ease wallet?

You can open an @ease wallet through any of our delivery channels:

  • USSD: Dial *909#, select ‘@ease wallet’ from the menu and follow the simple prompts.
  • Mobile App: Download the Stanbic IBTC @Ease App from your App store and follow the simple steps.
  • Agent location: Visit any Stanbic IBTC partner agent location nationwide and ask to open a Stanbic IBTC @ease wallet. You can also request for an @ease debit card at any of our Agent locations.

 

Q: What do I need to open a Stanbic IBTC @ease wallet?

Your Phone number is all you need to open an @ease wallet.

 

Q: What is my Stanbic IBTC @ease wallet account number?

Your Stanbic IBTC @ease wallet account number is your phone number without the first zero (i.e. the last ten digits of your phone number). This is the number you should present any time you are asked for your account number. For example: 8012345678.

 

Q: What class of wallet is assigned to me when I open a Stanbic IBTC @ease wallet?

A tier-1 wallet is assigned to you when you open an @ease wallet.

 

Q: How can I get a Stanbic IBTC @ease wallet debit card?

An @ease debit card will be issued to you when you open a wallet at any of our Agent locations.

*Card issuance fee of N1050 applies.

 

Q: What is my wallet transaction limit?

Your transaction limit on your wallet depends on your wallet class.

Wallet Class

Transaction Limit

Wallet Balance

Tier 1

N50,000

N300,000

Tier 2

N200,000

N500,000

Tier 3

N5,000,000

Unlimited

 

Q: How can I upgrade my Stanbic IBTC @ease wallet class?

To upgrade to a Tier 2 or Tier 3 wallet, kindly visit any Stanbic IBTC bank branch and provide the required information.

Wallet Class

Opening Requirement

Tier 1

  • Phone Number
  • Full Name (First & Last Name)
  • DOB
  • Address
  • Secret word

Tier 2

  • Opening requirement required for Tier 1 wallet
  • BVN
  • Proof of address
  • Valid means of ID

Tier 3

  • Opening requirement required for Tier 2 wallet
  • Two (2) references

 

 

Q: Can I fund and start transacting as soon as I open my wallet?

Yes. Your wallet is active as soon as it is opened, and you can fund it by transferring from other bank accounts or cash deposit at any of our partner Agent locations (please see: how do I fund my Stanbic IBTC @ease wallet).

 

Q: What are the transactions I can perform using my wallet?

  • Balance Enquiry
  • Transfer Money to Stanbic IBTC & Other banks
  • Withdrawal at any Stanbic IBTC partner agent location nationwide
  • Receive money from Other Banks
  • Cash In / Cash Out at agent locations
  • Buy Airtime
  • Pay Bills
  • Cardless withdrawal (Paycode)
  • Withdraw from any Bank ATM or Agent location using your Stanbic IBTC @ease wallet debit card

 

Q: How secure is my wallet?

Your Stanbic IBTC @ease wallet is very secure. Your wallet profile is tied to your mobile phone and all transactions on your Stanbic IBTC @ease wallet are authorized using your secret PIN.

 

Q: What happens if my Phone/SIM is lost or stolen?

You can call or send an email to our contact center on +234 (01) 422-9099 or [email protected] and request for your profile to be deactivated. As soon as you buy a new device or retrieve your SIM card, reset your PIN using the ‘Forgot PIN’ feature or call our contact center.

 

Q: What is my 4-digit secret PIN?

PIN stands for Personal Identification Number and it is created when you sign up. Your 4-digit secret PIN is used to log into your Stanbic IBTC @ease wallet and authorize ALL transactions.

 

Q: I can’t remember my PIN. What do I do?

You can either use the ‘Forgot PIN’ feature or call/send an email to our Customer contact center.

 

Q: I can’t remember my Secret word. What do I do?

Call or send an email to our Customer contact center to reset your secret word.

 

Q: Can I print out receipts of my transactions on the App?

No, you cannot print transaction receipts on the App.

 

Q: What is the Minimum balance on my Stanbic IBTC @ease wallet?

Zero. Your Stanbic IBTC @ease wallet has no minimum balance.

 

Q: How can I fund my Stanbic IBTC @ease wallet?

  1. You can transfer money from another bank account using the steps below:
    1. Select ‘Stanbic IBTC @ease’ from the list of banks/institutions
    2. Enter your @ease wallet number (your phone number without the first zero).
    3. Your wallet number will be validated and your name displayed.
    4. Enter amount and authorize

 

  1. Cash-in (i.e. deposit cash) at any Stanbic IBTC partner agent location nationwide.

Q: How can I withdraw cash from my Stanbic IBTC @ease wallet?

You can withdraw from your Stanbic IBTC @ease wallet by:

  • Generating a Paycode and performing a Cardless withdrawal from any enabled ATM
  • Visiting any Stanbic IBTC partner agent location nationwide and requesting to cash-out from your wallet (i.e. withdraw cash)
  • Using your @ease debit card to withdraw cash from any ATM or partner Agent. (please refer to: how can I get an @ease debit card)

Q: Can I withdraw over the counter in a StanbicIBTC branch from my @ease wallet?

No. You cannot withdraw from a Stanbic IBTC branch. Please refer to: how can I withdraw cash from my Stanbic IBTC @ease wallet.

 

Q: How can I contact Stanbic IBTC @ease Customer Contact Center?

You can reach our contact center via any of the following means:

  • Things You Can Do with @ease wallet
  • How to Open an @ease wallet account
  • Frequently Asked Questions
  • Send and Receive Money
  • Withdraw Cash from any of our partner agent locations or any ATM
  • Get an instant Debit Card from any of our partner agent locations and link it to your wallet
  • Withdraw Cash without a Debit Card from an ATM or at an Agent location (cardless withdrawal)
  • Airtime purchase
  • Bill Payment
  • Open a wallet for friends and family

Get on the Stanbic IBTC @ease wallet today and enjoy banking with ease!

Mobile APP

  • Download Stanbic IBTC @ease app from your App/ Google Playstore
  • Enter your Phone Number
  • Enter your First Name, Surname, Date of Birth and Gender
  • Enter Secret word
  • Enter referral code (optional)
  • An OTP is sent to your phone number to validate the number
  • Enter the OTP
  • Success! You will receive a welcome SMS
  • Your @ease wallet number is displayed (eg: 8012345678). On the same page, you will be prompted to set up a PIN and confirm
  • Fund your account and start enjoying banking @ease

 

USSD

  • Dial *909#
  • Select @ease wallet
  • Select Open Account
  • Enter your Surname
  • Enter your First Name and other Name
  • Enter your Date of Birth (YYYY-MM-DD)
  • Enter your Address
  • Enter your referral code (optional)
  • Enter Secret word
  • Success! You will receive a welcome SMS
  • Dial *909# again and select @ease wallet to create your PIN
  • Fund your wallet and start enjoying banking @ease

Q: How can I open a Stanbic IBTC @ease wallet?

You can open an @ease wallet through any of our delivery channels:

  • USSD: Dial *909#, select ‘@ease wallet’ from the menu and follow the simple prompts.
  • Mobile App: Download the Stanbic IBTC @Ease App from your App store and follow the simple steps.
  • Agent location: Visit any Stanbic IBTC partner agent location nationwide and ask to open a Stanbic IBTC @ease wallet. You can also request for an @ease debit card at any of our Agent locations.

 

Q: What do I need to open a Stanbic IBTC @ease wallet?

Your Phone number is all you need to open an @ease wallet.

 

Q: What is my Stanbic IBTC @ease wallet account number?

Your Stanbic IBTC @ease wallet account number is your phone number without the first zero (i.e. the last ten digits of your phone number). This is the number you should present any time you are asked for your account number. For example: 8012345678.

 

Q: What class of wallet is assigned to me when I open a Stanbic IBTC @ease wallet?

A tier-1 wallet is assigned to you when you open an @ease wallet.

 

Q: How can I get a Stanbic IBTC @ease wallet debit card?

An @ease debit card will be issued to you when you open a wallet at any of our Agent locations.

*Card issuance fee of N1050 applies.

 

Q: What is my wallet transaction limit?

Your transaction limit on your wallet depends on your wallet class.

Wallet Class

Transaction Limit

Wallet Balance

Tier 1

N50,000

N300,000

Tier 2

N200,000

N500,000

Tier 3

N5,000,000

Unlimited

 

Q: How can I upgrade my Stanbic IBTC @ease wallet class?

To upgrade to a Tier 2 or Tier 3 wallet, kindly visit any Stanbic IBTC bank branch and provide the required information.

Wallet Class

Opening Requirement

Tier 1

  • Phone Number
  • Full Name (First & Last Name)
  • DOB
  • Address
  • Secret word

Tier 2

  • Opening requirement required for Tier 1 wallet
  • BVN
  • Proof of address
  • Valid means of ID

Tier 3

  • Opening requirement required for Tier 2 wallet
  • Two (2) references

 

 

Q: Can I fund and start transacting as soon as I open my wallet?

Yes. Your wallet is active as soon as it is opened, and you can fund it by transferring from other bank accounts or cash deposit at any of our partner Agent locations (please see: how do I fund my Stanbic IBTC @ease wallet).

 

Q: What are the transactions I can perform using my wallet?

  • Balance Enquiry
  • Transfer Money to Stanbic IBTC & Other banks
  • Withdrawal at any Stanbic IBTC partner agent location nationwide
  • Receive money from Other Banks
  • Cash In / Cash Out at agent locations
  • Buy Airtime
  • Pay Bills
  • Cardless withdrawal (Paycode)
  • Withdraw from any Bank ATM or Agent location using your Stanbic IBTC @ease wallet debit card

 

Q: How secure is my wallet?

Your Stanbic IBTC @ease wallet is very secure. Your wallet profile is tied to your mobile phone and all transactions on your Stanbic IBTC @ease wallet are authorized using your secret PIN.

 

Q: What happens if my Phone/SIM is lost or stolen?

You can call or send an email to our contact center on +234 (01) 422-9099 or [email protected] and request for your profile to be deactivated. As soon as you buy a new device or retrieve your SIM card, reset your PIN using the ‘Forgot PIN’ feature or call our contact center.

 

Q: What is my 4-digit secret PIN?

PIN stands for Personal Identification Number and it is created when you sign up. Your 4-digit secret PIN is used to log into your Stanbic IBTC @ease wallet and authorize ALL transactions.

 

Q: I can’t remember my PIN. What do I do?

You can either use the ‘Forgot PIN’ feature or call/send an email to our Customer contact center.

 

Q: I can’t remember my Secret word. What do I do?

Call or send an email to our Customer contact center to reset your secret word.

 

Q: Can I print out receipts of my transactions on the App?

No, you cannot print transaction receipts on the App.

 

Q: What is the Minimum balance on my Stanbic IBTC @ease wallet?

Zero. Your Stanbic IBTC @ease wallet has no minimum balance.

 

Q: How can I fund my Stanbic IBTC @ease wallet?

  1. You can transfer money from another bank account using the steps below:
    1. Select ‘Stanbic IBTC @ease’ from the list of banks/institutions
    2. Enter your @ease wallet number (your phone number without the first zero).
    3. Your wallet number will be validated and your name displayed.
    4. Enter amount and authorize

 

  1. Cash-in (i.e. deposit cash) at any Stanbic IBTC partner agent location nationwide.

Q: How can I withdraw cash from my Stanbic IBTC @ease wallet?

You can withdraw from your Stanbic IBTC @ease wallet by:

  • Generating a Paycode and performing a Cardless withdrawal from any enabled ATM
  • Visiting any Stanbic IBTC partner agent location nationwide and requesting to cash-out from your wallet (i.e. withdraw cash)
  • Using your @ease debit card to withdraw cash from any ATM or partner Agent. (please refer to: how can I get an @ease debit card)

Q: Can I withdraw over the counter in a StanbicIBTC branch from my @ease wallet?

No. You cannot withdraw from a Stanbic IBTC branch. Please refer to: how can I withdraw cash from my Stanbic IBTC @ease wallet.

 

Q: How can I contact Stanbic IBTC @ease Customer Contact Center?

You can reach our contact center via any of the following means: