@ease wallet
With @ease wallet, you can send and receive money, pay bills buy electricity tokens, pay for cable TV subscriptions, settle association dues, pay internet service providers, and manage your funds from your phone, anytime and anywhere. Whether you have a bank account or not, it gives you access to secure payments, transfers and savings.
Some of the benefits
Instant
Buy airtime and data, transfer funds, pay for cable TV and manage your account instantly, no internet required
Alerts
Receive prompt notifications for all your USSD activities, ensuring peace of mind.
Convenient
Recharge airtime, buy electricity tokens, pay for cable TV, shop online, and renew your streaming subscriptions with your debit card.
Secure
Enjoy peace of mind with bank-grade security backed by Stanbic IBTC’s trusted reputation. All customer’s balances are insured by the NDIC.
Frequently asked questions about @ease wallet
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Help
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Security
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Transactions
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Debit cards
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Open a wallet
I can't remember my secret word. What should I do?
Call our Customer Contact Centre on 0201 422 2222 or 0700 909 9099, or send an email to [email protected] to reset your secret word.
What do I do if I can’t make transactions on my wallet?
Please send an email to [email protected] along with a copy of your valid government-issued ID card for assistance.
How can the Customer Contact Centre help me?
The Customer Contact Centre is equipped to:
- Reset your profile
- Confirm transaction status
- Lock or unlock your account or profile
- Receive and escalate failed transactions for resolution
- Provide you with the nearest agent location
- Give you more information about @ease wallet features
How do I contact Stanbic IBTC @ease Customer Contact Centre?
You can reach our 24/7 Customer Contact Centre via any of the following means:
- Phone Number: 0201 422 2222 or 0700 909 9099
- Email: [email protected]
- Mobile App: An enquiry or complaint can be submitted via the user feedback feature on the Mobile App.
I can’t remember my PIN. What should I do?
You can either use the ‘Reset PIN’ feature, call on 0201 422 2222 or 0700 909 9099, or send an email to [email protected].
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What happens if my phone or SIM is lost or stolen?
Call 0201 422 2222 or 0700 909 9099 or send an email to our Customer Contact Centre at [email protected] and request for your profile to be deactivated.
As soon as you buy a new device or retrieve your SIM card, reset your PIN using the ‘Forgot PIN’ feature or call our Customer Contact Centre.
How secure is my wallet?
Your @ease wallet is very secure. Your wallet profile is tied to your mobile phone and all transactions on your @ease wallet are authorised using your PIN. All customer’s balances are insured by the NDIC.
Remember to never share your PIN or secret word with anyone.
- Secret PIN: All wallets are protected by a four-digit secret PIN which is needed to log in and authenticate all transactions.
- Device binding: Your wallet profile is tied to the mobile device used during sign up. Therefore, your wallet cannot be accessed from any other device unless you unbind it.
What currencies can I transact in on my wallet?
You can only transact in Naira on your wallet.
What is the minimum balance I can maintain on my @ease wallet?
Your @ease wallet has no minimum balance.
How much are the transaction fees on my wallet?
- USSD: ₦6.98 for each attempt . This amount will be deducted from your airtime balance.
- SMS alerts: ₦4
- Transfers to Stanbic IBTC Bank accounts: Free
- Transfers to non- Stanbic IBTC Bank account: ₦10 (plus VAT)
How can I withdraw cash from my @ease wallet?
Can I fund and start transacting as soon as I open my wallet?
Yes, your wallet is active as soon as it’s opened. You can deposit funds into your wallet by transferring from another bank account or make a cash deposit at any authorised agent location.
How do I deposit into my @ease wallet?
You can fund your wallet by:
- By transferring money from your Stanbic IBTC Bank account or other bank accounts or wallets
- You can also visit any Stanbic IBTC partner agent location or any authorised agent location and request to deposit cash to your wallet
Can I view my transaction history?
Yes, you can view your transaction history when you log in to the App and follow the steps below:
- Select "Transfers"
- Select "Transaction history"
- Adjust the date to reflect the period you want to view
How much am I charged for transfers to other banks?
Transfers to other @ease wallets or Stanbic IBTC accounts are free. A fee of ₦10 (plus VAT) applies to transfers to accounts at other banks.
What is my 4-digit PIN?
PIN stands for Personal Identification Number and it is created when you open your wallet. Your 4-digit PIN is used to log in to your @ease wallet and authorise all your transactions.
Can I withdraw money from my wallet over the counter in a Stanbic IBTC branch?
yYou can’t withdraw money from your wallet at a Stanbic IBTC branch.
How do I link my card to my wallet?
You can link a debit card to your @ease wallet via USSD by dialling *909*9#. Kindly follow the instructions provided in the welcome letter that comes with your @ease debit card. You’ll also receive a default PIN which you can change at any Stanbic IBTC ATM.
How can I get an @ease wallet debit card?
You can request a debit card at any Stanbic IBTC Bank branch. You will be required to pay a fee of ₦1,075 (VAT inclusive) for the debit card.
Can I open a wallet in my corporate name?
You can only open a wallet in your personal name because it is captured on your BVN or NIN. You may also be required to produce a valid ID card to prove ownership of your wallet in the event of wallet restrictions.
What do I get with my wallet?
- Free transfers from wallet to wallet
- Free transfers from wallet to Stanbic IBTC Account
- Zero maintenance charges
- Instant debit card
- Cheaper transfer charges to other banks
What can I do with my @ease wallet?
- Send and receive money
- Buy airtime
- Buy electricity tokens, pay for cable TV and internet provider subscriptions
- Withdraw cash from any of our partner agents or any ATM
Self-link your @ease wallet debit card to your wallet and enjoy:
- Online shopping
- Swift Google Play store payments
- Seamless subscription for Netflix, Spotify & other streaming Services
What are the transaction limits?
There is a daily maximum transaction limit of ₦50,000 and a maximum cumulative account balance of ₦300,000.
What class of wallet is assigned to me?
A Tier 1 wallet is created when you open an @ease wallet.
What is my @ease wallet number?
Your wallet number is the last 10 digits of your phone number (your phone number without the first zero). This is the number you should present any time you are asked for your account number. For example: 8012345678.
What do I need to open a wallet?
A valid phone number, Bank Verification Number (BVN) or National Identification Number (NIN), is required to open an @ease wallet. Other information like gender, date of birth, and residential address will also be required.
A wallet will be created with the details validated from the BVN or NIN provided.
Who can open a wallet?
All citizens who are 18 years or older can open an @ease wallet.
How do I open an @ease wallet?
You can open an @ease wallet using any of our digital channels:
- USSD: Dial *909*9# and follow the simple prompts to create a wallet.
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Mobile App: Download the Stanbic IBTC Mobile App 3.0 from your Google Play Store or iOS App store. Select the @ease module and follow the simple prompts to create your wallet.
Update your BVN or NIN
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